How did we become a customer experience specialist?

The Confidently story goes back to 2005, when a company called SN4 was founded. This marked the beginning of a journey shaped by a strong desire to develop services and help customers, evolving during 2008–2009 into a company that made customer experience and its management a reality.

The company’s growth story and ambition enabled an acquisition in 2015, through which the customer experience business became part of a European data and analytics company operating in 19 countries. Ownership changed, but our experts’ passion remained unchanged.

The desire to invest in service development and make customer experience management a tool for developing people, operating models, processes, and services led to the idea of separating the business into its own company.

Buyers for the business were already in place — long-standing contributors took over operations to elevate the services to the next level. We wanted to offer customers the full benefit of more than 15 years of experience.

This gave birth to Confidently — we don’t just follow change, we create it.

Leadership

Petteri Miettinen

Chief Executive Officer

15 years of experience in effectively leveraging customer feedback data to lead and develop people, processes, and operating models – delivering results across multiple industries.

Niko Myller

Chief Operating Officer

Over 20 years of experience in research, product development, and operations leadership combined with strong customer-centricity and a passion for building long-lasting customer relationships.

Erkka Tahvanainen

Chief Financial & Technology Officer

Over 25 years of entrepreneurial experience combined with deep expertise in enterprise systems and modern AI capabilities – all leveraged to support your business growth and a better customer experience.

Tommi Skottman

Chief Sales Officer

Nearly 15 years of experience using customer experience services to support data-driven leadership. Strong background in managing demanding client accounts, including long-term work within public healthcare and developing customer experience across multiple industries.

Work with us?

Great employees are always needed. Using the form below, send a short description of the role you are interested in — for example in sales or development — and attach your CV.

Job application